Information
Returns, exchanges and complaints
We process returns and exchanges required by Kuwaiti consumer law. This policy applies to Solittari orders delivered within Kuwait and does not limit any mandatory consumer right.
Return or exchange period
The general statutory period is 14 days from receipt, subject to the conditions and item-specific exceptions prescribed by law.
Eligible change-of-mind returns
For an eligible change-of-mind return, keep the piece unused and in its original condition. We do not offer additional voluntary returns beyond those rights.
Defective, damaged, incorrect or misdescribed items
If a piece arrives defective, damaged, incorrect or different from its description, contact us so we can arrange the remedy required by law. Include the order reference, a clear description and photographs where reasonably possible. These rights are not limited to the change-of-mind return period.
Starting a request or complaint
Contact us promptly with your order reference and invoice before sending or handing over any piece. Provide the requested outcome and enough information to review the request. Solittari may verify the customer, order and condition of the piece before confirming the next step.
Collection-only return process
We arrange collection for eligible returns from the original delivery address or another agreed address within Kuwait. Solittari does not accept unarranged return shipments and does not publish a walk-in returns address.
Return costs
We do not charge a fee where the law requires a free return, including qualifying statutory returns and remedies for defective, damaged, incorrect or misdescribed items.
Inspection, exchange and refund
After collection, Solittari will inspect the returned piece and confirm the outcome. An approved refund will be issued to the original payment method unless another lawful method is agreed. Payment-provider processing times may vary. An exchange remains subject to availability.
Complaints and statutory rights
Solittari will review complaints using the order record and information provided by the customer. Nothing in this policy excludes or reduces rights or remedies that cannot lawfully be excluded under Kuwaiti consumer law, including the customer’s right to contact the competent authorities.
Return and complaint requests may be sent to solittarikw@gmail.com. · +965 9934 6263
